Things To Know About Your Event Rental
If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
CANCELLATION / RAIN POLICY: No monetary refunds will be given under any circumstance. Rescheduling options are only available due to inclement weather, and sufficient notice must be given – at least 24 hours ahead of time.
REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due the day of your event upon delivery. This helps us ensure that there are no delays in delivery.
PICKUPS: If you are picking up equipment we’ll reach out to you the week of your event to schedule a time.
INFLATABLES: Our inflatables are sometimes wet when they are delivered due to the frequency of rain in the area. In such cases we may deliver earlier than your event start time to give the inflatable time to dry.
GRASS: Please be sure to have your grass cut no later than the day before we set up.
TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per table or chair.
SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected.If you are unsure you can reachout to us at (808) 582-8845.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.
RAIN: Hawaiis weather can be unpredictable at times, and it may start to rain during your event. However, for our inflatables, rain should not cause any issues, and keeping them inflated is the best thing to do, unless there are strong winds. If you are renting multiple tents and have them next to each other, please note that rain may come down between the tents.
STAKES: We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities. The renter is responsible for identiftying these areas before setup.
SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.
PARKS/ VENUES: At this time, we are limited on the amount of park and Venue rentals we can do in one day. If your event is at a park/forest preserve and is INDOOR, you are responsible for ensuring that you have the proper permits and certificate of insurance. You can obtain a certificate of insurance from us by emailing us at Oahujump@gmail.com.
LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.
If you have any questions please call or text us at (808) 582-8845. Otherwise we’ll see you soon!